Privacy Policy

1. About this policy

Kiran Skin Clinic, also known as Kiran Dermatology (we, us or our), respects your privacy. This policy explains how information is collected and used when you visit www.kirandermatology.com, submit an enquiry, request an appointment or contact the clinic.

2. Information we collect

Appointment requests collect your name, phone number, selected service, preferred date and time, optional email address and any message you choose to provide. Contact enquiries collect your name, email address, phone number, subject and message.

Technical providers may process browser, device, IP address and website activity information. Optional Google Analytics is enabled only after you accept analytics cookies. Please avoid sending identity documents, detailed medical records or sensitive photographs through general enquiry forms.

3. How we use information

We use information to respond to enquiries, manage appointment requests, communicate availability or changes, maintain relevant administrative records, protect the website and meet applicable legal obligations. Optional analytics helps us understand website usage.

Submitting an enquiry allows us to respond to that enquiry. It does not automatically enrol you in promotional communications. Any optional promotional communications require a separate appropriate permission.

4. Cookies and analytics choices

Essential website storage supports functions such as administrator sign-in and saving your privacy preferences. These functions are separate from optional analytics.

We use Google Analytics only if you select Accept analytics. Choose Essential only to continue without loading it. You can change your choice through Cookie Preferences in the footer. Withdrawing analytics permission stops further analytics activity from this website after the page reloads; information already processed is subject to applicable retention requirements and the provider's policies.

Your browser may also let you manage or delete cookies. Blocking essential storage may affect relevant website features.

5. Sharing and service providers

Authorised clinic staff and technical providers may process information as needed for their roles. The website uses Supabase for database services, Google Analytics for optional analytics, and hosting infrastructure to deliver and protect the website. Google Fonts and embedded maps may make requests to Google when the relevant resources load.

When you contact us through WhatsApp or follow an external link, the relevant provider's privacy terms apply. Information may be disclosed where legally required or reasonably necessary to protect patients, the clinic or others. Personal information submitted through these forms is not offered for sale or unrelated advertising.

6. Storage and security

We use reasonable technical and organisational measures to protect information, but no online transmission or storage system can be guaranteed completely secure. Depending on provider configuration, information may be processed outside India, subject to applicable requirements.

7. Retention

Information is retained for as long as reasonably necessary for its purpose, relevant recordkeeping and applicable legal obligations. Website enquiry records and clinical records may have different retention requirements. Deletion requests may be subject to lawful retention obligations.

8. Your requests and choices

Contact the clinic to request access to, correction of or deletion of information you provided, or to withdraw permission for optional communications. Requests are handled subject to applicable law and necessary recordkeeping. We may need to verify identity before acting. Withdrawing permission may affect our ability to provide the related service.

9. Children's information

A parent or lawful guardian should submit enquiries or appointment requests for a person under 18. Contact us if you believe a child has provided personal information without appropriate authorisation.

10. External services and updates

Independently operated websites and platforms have their own privacy practices. We may update this policy as website practices or applicable requirements change. The latest version and update date will appear on this page.

11. Privacy contact

For privacy questions, requests or complaints, contact Kiran Skin Clinic - Clinic Administration using the contact details below.